Archive for the ‘ITIL Training’ Category

ITIL Foundation App on Your Mobile Phone!

May 18, 2017

There is now an official ITIL Foundation Exam Prep App available from Apple iTunes, or the Google Play store, that you can download for $4.99 to help you prepare for the ITIL Foundation Exam.

It contains a case study, and 300 sample questions to help you prepare for the official ITIL Foundation exam.

This is the ONLY official app from AXELOS – the people who create the exam.  So don’t accept imitations. Get the real thing if you need some additional practice in preparing for the exam!

New White Paper: What’s Next after ITIL Foundation?

December 3, 2016

So you have just completed ITIL Foundation training, and are all set you think? Ready to move ahead with implementing this amazing framework of IT best-practices? Not so fast – there are a few more things you should consider.

I’ve just completed a White Paper for Global Knowledge entitled “You’ve Completed ITIL Foundation: Now How to Implement it”. For the free download to read more about this, go to

Soon to be Offering RESILIA Foundation Training!

September 1, 2015

We are pleased to announce that Optimal Connections has been accredited by PEOPLECERT as a authorized training provider for the new RESILIA Cyber Security best-practices – in particular, RESILIA Foundation Certification RESILIA_Licensed_Affiliate_vsmTraining.

We are in the process of adding the in-person and online versions of the course to our list of available courses, so watch our Course Schedule for an update this fall!

Courses on RESILIA Cyber Resilience best-practices will include:

  • RESILIA Foundation – on-site class
  • RESILIA Foundation online training

To learn more about RESILIA Cyber Resilience best-practices, and how they can work to minimize cyber threats in your organization, please point your browser to:

Paul M. Dooley
Optimal Connections, LLC


The Intersection of DevOps and ITIL – New White Paper

July 13, 2015

New ITIL Training White Paper: “The Intersection of DevOps and ITIL®

Jul 7, 2015: A new White Paper on the topic of DevOps and ITIL has been penned by our Principal Consultant, Trainer and Auditor – Paul M. Dooley…


Change is the order of the day, and if anything, the pace of business and technology change is accelerating. The business and customers are looking to IT service providers to be more responsive, delivering more frequent service changes with higher quality-resulting in services that deliver more value to the business. In order to continue to be relevant and of high value, ITIL must continue to benefit from other complementary best-practices for IT. DevOps, an approach that encourages improved communication, collaboration, and teamwork across development and operations, can have a positive influence in improving ITIL processes across the service life-cycle.

Why All the Buzz about DevOps?

DevOps is more of a philosophy or way of working than it is a formal framework or standard. Nevertheless, the approach deserves merit, as it goes to the core of a tension in most IT organizations–the need to be responsive to business change, while maintaining a stable, highly available IT infrastructure, and delivering quality services that meet the needs of the business. What does DevOps have to do with ITIL®?

Let’s start with ITIL. ITIL is the defacto global framework for delivering and managing technology as a service to the business. As a proven and well-adopted framework of IT best practices, ITIL includes the notion that a service is a means of delivering value to customers by facilitating the “outcomes” they want (achieving business results), without them having to deal with the cost and risk associated with that service. ITIL maintains that customers want outcomes–the result of carrying out the service–and they understand that a service provider is required to provide whatever IT services are necessary to help them achieve those outcomes, through the application of people, processes, and technology. ITIL is vendor neutral (doesn’t require tools specific to a given vendor), not prescriptive (it must be adapted to the organization that wants to practice it), and a proven best practice for IT (it just works).

While DevOps emphasizes collaboration and communication, so does ITIL. In fact, there is no inherent conflict between the DevOPs movement and ITIL-upon examination, it becomes obvious that the two are very complementary. DevOps provides us with “new light” in which we can examine the ITIL framework in several key areas, improving core processes, functions, and principles within ITIL.

DevOps and ITIL-In Conflict or Complementary?

Key Elements of a DevOps Approach:

DevOps is not a product or technology, but rather an emerging “methodology” or way of working between two key groups within an IT service provider organization. DevOps:

– Should be holistic–involving people, process, and technology
– Can be thought of as an “extension” of Agile
– Is about breaking down “barriers” between application development groups within organizations, and their service and support function
– Is about ways to improve collaboration between development and operations team
– Includes the concept of automated testing, as well as CI monitoring

More a philosophy or way of working than it is a formal standard or framework, DevOps is short for Collaboration between Development and Operations. “DevOps” arose as a movement within IT best-practices a few years ago when IT managers began to realize that something needed to be done to close the communications and collaboration gap between development groups and support operations staff, and to speed responsiveness to the business and the delivery of service updates and changes.

With the trend toward mobile devices, the “economy of apps” was born. Work began its transition to a mobile workforce, and applications–which had a larger footprint and used to reside on desktops–began their transformation to smaller, portable “apps.” Office applications began to transition to the “cloud,” and an ever-increasing amount of work began to be done on tablets, smartphones, and laptops. In conjunction with the trend toward mobile work, competition for customers and users continued to grow between enterprises. The balance of eCommerce shifted to mobile devices, and it became imperative for organizations to stay ahead of their competitors–with regular updates to “apps” that could empower their workforce, attract customers, and perhaps amount to a competitive differentiation.

Developer organizations began to feel the pressure to be more response to business demands for functionality improvements in apps. The notion of “Agile” development teams was born, and development groups began to develop and deploy new, updated releases of code on a more frequent basis. Agile, which is a philosophy of how to carry out the development and deployment of apps, is also supported by methodologies such as Scrum. It provides the framework within which development organizations can work more productively to design, code, and ship smaller increments of code more frequently to meet customer demand.

Get the full White Paper at Global Knowledge’s web site:

Optimal Connections, LLC Licensed ITIL Affiliate

May 16, 2015

PEOPLECERT has confirmed the accreditation status of Optimal Connections, LLC as an Affiliate of ITPRENEURS NEDERLAND B.V a PEOPLECERT Accredited Training Organization, and fulfills the requirements of PEOPLECERT’s regulations to offer the following training:


  • ITIL® Foundation
  • ITIL® Intermediate Service Strategy
  • ITIL® Intermediate Service Design
  • ITIL® Intermediate Service Transition
  • ITIL® Intermediate Service Operation
  • ITIL® Intermediate Continual Service Improvement
  • ITIL® Intermediate Release Control & Validation
  • ITIL® Intermediate Operational Support & Analysis
  • ITIL® Intermediate Planning Protection & Optimization

Paul M. Dooley, lead instructor and consultant for the company, delivers training on behalf of Optimal Connections, ITpreneurs, Phoenix TS, Global Knowledge, HDI, and other partner organizations.  For more information on Optimal Connections training, and current calendar, visit