Archive for the ‘ITIL Best Practices’ Category

New Cybersecurity Best Practices Announced: RESILIA

June 26, 2015

From Axelos:

RESILIA is a framework of best practice, developed by AXELOS, to build cyber resilience skills across an organization. Based on the Cyber Resilience Best Practices guide it offers practical knowledge to enhance existing management strategies and help align cyber resilience with IT operations, security and incident management. Using the ITIL lifecycle it develops the skills and insight needed to detect, respond to and recover from cyber-attacks.

When a cyber-attack strikes it threatens the fundamentals of a good business – reputation, customer confidence and operational continuity. Knowing how to respond and recover effectively requires clarity and confidence through the cyber resilience of all of your people. That is because businesses don’t detect and protect from a cyber-attack – people do. Equipping people to react and act on cyber is critical for keeping the value of your business, within your business. RESILIA ensures this by keeping your reputation intact, customers close and operations up and running.

For more info:

Optimal Connections, will be offering Foundation and Practitioner courses in the coming months.

itSMF USA adds “Communities of Interest”

May 1, 2015

itSMF USA has announced a “Community of Interest (CoI)” organization.  This new entity will provide a simplified approach for Technology leaders to come together and collaborate through sharing and creation of member intellectual property.  The Community of Interest Groups will replace Special Interest Groups and open the door for a wider audience that will create a virtual presence for all Technology Leaders.

Below is a list of the initial Communities. We will begin transitioning the current Special Interest Groups into Community of Interests and then follow on with new communities as we learn of interest in a particular area.

Initial Communities:

  • ISO/20K
  • Higher Education
  • Problem Management
  • Technology Management & Leadership
  • DevOps/Agile & Service Management
  • Volunteer Leadership (LIGs & CoI)

Learn more, or join one at

The Value of ITIL Training, and Going Beyond …

April 23, 2015

As more and more organizations adopt ITIL, they need professionals who can demonstrate competency in ITIL best practices. Show them what you’ve got with an advanced ITIL certification.

Going beyond the ITIL Foundation certification could be the difference in advancing your career and your organization. But don’t take my word for it. We surveyed individuals who had earned Intermediate and advanced ITIL certifications. Our white paper, “The Value of ITIL® Certification,” covers the findings and highlights just how valuable these certifications are for both you and your employer. For example:

  • 100 percent of the respondents said that the time and money required to earn Intermediate and advanced ITIL certifications were worthwhile.
  • 76.5 percent indicated that earning ITIL Intermediate and advanced certifications made them more marketable compared to others in the job market.
  • 76.5 percent said they were able to directly apply knowledge gained in their pursuit of ITIL certification to specific work activities.

Checkout upcoming training courses:

Checkout the IT Whitepapers site

January 16, 2014

You may want to visit and book mark the IT Whitepaper web site now and then.  Here you can find all sorts of quality White Papers on all things IT and IT Service Management.


Axelos launches new web site!

January 7, 2014

Axelos, the new organization that is managing ITIL, as well as a set of complementary best-practices, has launched a new web site.  Here is an extract from About Us, and a link to the new web site.

“AXELOS are a new joint venture company, created by the Cabinet Office on behalf of Her Majesty’s Government (HMG) in the United Kingdom and Capita plc to run the Best Management Practice portfolio, including the ITIL® and PRINCE2® professional standards. Our goal: to nurture best practice communities, both in the UK and on a truly worldwide scale, establishing an innovative and high quality, continuous learning and development destination that is co-designed by and co-created for those who use it.”

CEO Peter Hepworth spoke last week on launching the company 

Link to the new web site:

AXELOS – New Company to Promote IT Best Practices

July 9, 2013

The new joint venture company that will manage the ITIL® and PPM® certifications has been named AXELOS!  Please click here to view the official press release.

Paul M. Dooley
Optimal Connections, LLC