Archive for the ‘IT Publications’ Category

Paul M. Dooley Announced a Featured Contributor to HDI

February 12, 2019

HDI, an industry organization focused on service desk and support center best-practices, announced Paul M. Dooley, Optimal Connections President and Principal Consultant, as a Featured Contributor to their publications.

Examples of Paul’s recent contributions to HDI’s publications include…

Check out the link to the HDI announcement, and look for more thought provoking articles from Paul in the future!

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