Archive for September, 2016

Q4 HDI Service Desk Skills Courses – Enroll Now!

September 20, 2016

As you begin planning and forecasting for 2017, is training and certification part of your plans? It could be something to seriously consider, and here’s why…

In a nutshell, it drives customer satisfaction.

  • 80% of IT professionals say certifications demonstrate competency to clients
  • 84% of IT professionals think certifications improve efficiency of the IT environment
  • 70% of those who took IT training saw gains in on-the-job effectiveness

When your staff is trained, confident, and empowered, the organizational impact spreads far and wide. They’re happy, the customers are happy, and the business can’t deny the value of your support center.

So if continual process improvement is important to your organization, invest in training your team today and you’ll see the results in customer satisfaction tomorrow.

Upcoming HDI Certification Courses:

HDI Support Center Manager
October 24-26
October 30 – November 1
San Diego, CA
Las Vegas, NV
HDI Support Center Analyst
October 27-28
December 1-2
San Diego, CA
Denver, CO
KCS Principles
October 30 – November 1 Las Vegas, NV
HDI Support Center Director
November 30 – December 2 Los Angeles, CA
HDI Desktop Support Technician
October 6-7 Sacramento, CA
HDI Desktop Support Manager
October 30 – November 1 Las Vegas, NV
Full HDI Calendar

We have options! If you have end of year funds you’re looking to use for training, don’t forget HDI also offers courses onsite, in a live virtual environment, and through online self-paced formats.

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DevOps Fundamentals to be Added to Course Offerings

September 7, 2016

Just achieved a certification in DevOps Fundamentals, from DevOps Agile Skills Association (DASA). Optimal Connections, LLC will be offering training in DevOps dasa-training-partner-small-logo-jpgFundamentals in the near future, as a certified DASA Training Partner.

For more information on the class and scheduling, check our web site for all the details:  www.optimalconnections.com.