Building a Knowledge Management Culture

Knowledge Management is now a full-fledged process in the ITIL framework, a testimony to its vital importance in organizations.  Yet many businesses and organizations still struggle with how to capture, store, and share knowledge across the organization.

The result?  Rediscovery of knowledge, slower resolution of incidents and recovery of services, faulty decisions, and more costly operations. Why is this, and why is such a valuable process so difficult to implement?

Barriers, that’s why.  Most IT service providers are organized around “technology silos”, and these act as natural barriers to capturing and sharing knowledge effectively.  There a solution, however. In fact, there are six steps your organization can take to overcome these barriers and realize effective knowledge management.

Read the full SupportWorld article published by HDI: http://www.thinkhdi.com/library/supportworld/2016/6-steps-build-knowledge-management-culture.aspx

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s


%d bloggers like this: