Archive for May, 2016

Building a Knowledge Management Culture

May 17, 2016

Knowledge Management is now a full-fledged process in the ITIL framework, a testimony to its vital importance in organizations.  Yet many businesses and organizations still struggle with how to capture, store, and share knowledge across the organization.

The result?  Rediscovery of knowledge, slower resolution of incidents and recovery of services, faulty decisions, and more costly operations. Why is this, and why is such a valuable process so difficult to implement?

Barriers, that’s why.  Most IT service providers are organized around “technology silos”, and these act as natural barriers to capturing and sharing knowledge effectively.  There a solution, however. In fact, there are six steps your organization can take to overcome these barriers and realize effective knowledge management.

Read the full SupportWorld article published by HDI: http://www.thinkhdi.com/library/supportworld/2016/6-steps-build-knowledge-management-culture.aspx

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