Archive for March, 2016

Transforming to a Knowledge Management Culture Presentation

March 30, 2016

I gave a presentation at the CA ITSM Virtual Conference today, entitled Transforming to a Knowledge Management Culture. It was very successful, with 119 people attending, and a survey score of 4.2 out ofPaul-Dooley 5.0.

If you happened to miss the presentation. it’s now available for you to view on demand: http://www.ca.com/us/lpg/webcast-series/ca-it-service-management.aspx?commid=192505.

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Webcast: “Transforming to a Knowledge Management Culture”

March 21, 2016

Upcoming Webcast, March 30, 10:00 AM Pacific Time

chatty_customerWhen it comes to realizing success in today’s era of service desks, the importance of an effective and fully integrated knowledge management solution cannot be underestimated. Making the transformation to a knowledge-driven organization is non-trivial, and takes time. Although culture does not change overnight there has been a cultural shift in the workplace making IT organizations take a fresh look at their knowledge management strategy. There is no denying that today’s majority workforce of tech-savvy, self-sufficient millennials are now driving broader acceptance of knowledge as king.

So why are IT organizations finding it difficult to overcome these cultural and organizational barriers and implementing a successful knowledge management solution? This presentation will explore six key barriers to transforming to a truly knowledge-based culture, and practical ways you can overcome each.

Live online Mar 30 10:00 am United States – Los Angeles
Presented byPaul-Dooley
Paul Dooley, Expert/Certified ITSM Instructor, itSMF, Jim Blayney, Senior Principle Product Marketing Manager, CA Technologies