Archive for February, 2016

New HDI Support Center Skills Development Courses Upcoming!

February 22, 2016

Have you ever considered what the cost to your organization and customer is by not investing in training for your team? In a recent MetricNet survey, 84% of respondents said their opinion of the entire IT department comes from their interaction with the service desk. So as an organization, can your technical support team really afford to not be certified?

According to our most recent Support Center Practices & Salary Report, HDI ranks among the top 5 certifications required for frontline staff. An overwhelming 72% focus on customer service training for their frontline professionals, while 26% cited customer service skills as their primary training focus area.

The skills and knowledge gained through HDI certification and training can improve customer service and service management process resulting in high customer satisfaction. Invest in your team and your customer’s experience by taking advantage of the upcoming classes to your area. Most of our courses are also offered virtually and sell out quickly.

ITIL® Foundation
Denver, CO         March 8-10
HDI Certified Instructor
Colorado Springs, CO      March-8-10
HDI Problem Management Professional
Los Angeles        March 17-18
HDI Desktop Support Technician
Irvine, CA            April 7-8
HDI Support Center Analyst
Vancouver, BC   April 14-15
HDI Desktop Support Technician
Denver, CO         April 21-22
HDI Support Center Director
Denver, CO        May 9-11

Visit the HDI Course Calendar for a complete list of classes offered throughout North America and please let me know if I can help you identify the right courses for you and your team.