Archive for January, 2016

New White Paper – “Better Together – ITIL and the HDI Standard”

January 29, 2016

Just announced! A new white paper is available on the Axelos web site, discussing how the HDI Standard and ITIL are “better together”. The HDI Standard has been around since 2000, and is a widely accepted global standard for a best-practice “support center”. This paper discusses how the HDI Standard and ITIL are naturally complementary, and can be used as combined guidance to develop a “high performance support center”.

Click this link to read more: