Archive for May, 2015

HDI Courses with Special Bonus Materials – Act Now!

May 26, 2015

You may have heard that HDI is running a special promotion that makes becoming HDI certified even easier.

If you register for any of the following courses before June 30, 2015:

HDI will give you the following resources for FREE (more than $300 in added value):

  • The HDI Standard and Self-Study Guide
  • The HDI Online Practice Test
  • The HDI Certification Exam
  • HDI Exam Insurance, which provides one free retake of the certification exam

HDI certification shows your peers, customers, and employer that you provide the highest level of customer service and support. It enhances your skillset, bolsters your resume, and increases your marketability. You won’t find a better time to become HDI certified—learn more and take advantage of this special offer before it’s too late!

Here’s a look at some of the upcoming HDI courses:

July 13th – 15th HDI Support Center Manager Boise, ID
July 20th – 22nd HDI Support Center Manager Los Angeles, CA
July 23rd – 24th HDI Support Center Analyst Los Angeles, CA
August 3rd – 5th KCS Principles Sacramento, CA
August 6th – 7th HDI Support Center Team Lead Sacramento, CA
August 10th – 11th HDI Desktop Support Technician Los Angeles, CA
August 17th -19th HDI Support Center Manager Seattle, WA
August 19th – 21st ITIL® Foundation Denver, CO

Visit the HDI Course Calendar for a complete list of classes offered throughout North America.

Victoria Bech
Account Manager, West | HDI

P.S. Don’t forget the FUSION 15 Early Bird discount ends on June 5. Register now or miss out on $200 in savings.

Optimal Connections, LLC Licensed ITIL Affiliate

May 16, 2015

PEOPLECERT has confirmed the accreditation status of Optimal Connections, LLC as an Affiliate of ITPRENEURS NEDERLAND B.V a PEOPLECERT Accredited Training Organization, and fulfills the requirements of PEOPLECERT’s regulations to offer the following training:


  • ITIL® Foundation
  • ITIL® Intermediate Service Strategy
  • ITIL® Intermediate Service Design
  • ITIL® Intermediate Service Transition
  • ITIL® Intermediate Service Operation
  • ITIL® Intermediate Continual Service Improvement
  • ITIL® Intermediate Release Control & Validation
  • ITIL® Intermediate Operational Support & Analysis
  • ITIL® Intermediate Planning Protection & Optimization

Paul M. Dooley, lead instructor and consultant for the company, delivers training on behalf of Optimal Connections, ITpreneurs, Phoenix TS, Global Knowledge, HDI, and other partner organizations.  For more information on Optimal Connections training, and current calendar, visit

New HDI Courses scheduled for Q3-Q4!

May 1, 2015

Here are the HDI skills-based courses I am planning to teach in Q3 and Q4.  If your analysts, team leads and manager are not HDI certified, you should be!  To learn more and to register, go to

8/10/2015 8/11/2015 DST Los Angeles, CA
8/17/2015 8/19/2015 SCM Seattle, WA
8/20/2015 8/21/2015 SCA Seattle, WA
9/3/2015 9/4/2015 SCTL Los Angeles, CA
9/28/2015 9/29/2015 SCA Los Angeles, CA
11/12/2015 11/13/2015 SCTL Seattle, WA








itSMF USA adds “Communities of Interest”

May 1, 2015

itSMF USA has announced a “Community of Interest (CoI)” organization.  This new entity will provide a simplified approach for Technology leaders to come together and collaborate through sharing and creation of member intellectual property.  The Community of Interest Groups will replace Special Interest Groups and open the door for a wider audience that will create a virtual presence for all Technology Leaders.

Below is a list of the initial Communities. We will begin transitioning the current Special Interest Groups into Community of Interests and then follow on with new communities as we learn of interest in a particular area.

Initial Communities:

  • ISO/20K
  • Higher Education
  • Problem Management
  • Technology Management & Leadership
  • DevOps/Agile & Service Management
  • Volunteer Leadership (LIGs & CoI)

Learn more, or join one at