New HDI Best-Practice Classes added!

Below are some of the HDI classes just added to my schedule, for those interested.  Don’t delay, register now to save a place for you or a member on your team!

Support Center Analyst (SCA)

– Mar 5-6, San Francisco, CA –  Register Now!
– Apr 30, San Diego, CA – Register Now

Support Center Team Lead (SCTL)

– Apr 9-10, Los Angeles, CA – Register Now!
– Jun 1-2, Irvine, CA – Register

Support Center Manager (SCM):

–  Apr 27-29, San Diego, CA  – Register Now

For my complete listing of HDI and ITIL classes, please see visit:

Paul M. Dooley
HI Instructor and Auditor
Optimal Connections, LLC


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