Archive for January, 2015

New HDI Best-Practice Classes added!

January 22, 2015

Below are some of the HDI classes just added to my schedule, for those interested.  Don’t delay, register now to save a place for you or a member on your team!

Support Center Analyst (SCA)

– Mar 5-6, San Francisco, CA –  Register Now!
– Apr 30, San Diego, CA – Register Now

Support Center Team Lead (SCTL)

– Apr 9-10, Los Angeles, CA – Register Now!
– Jun 1-2, Irvine, CA – Register

Support Center Manager (SCM):

–  Apr 27-29, San Diego, CA  – Register Now

For my complete listing of HDI and ITIL classes, please see visit:

Paul M. Dooley
HI Instructor and Auditor
Optimal Connections, LLC


Free Access to HDI Self Assessment Tool Extended

January 13, 2015

HDI has extended your free access to the HDI Support Center Self-Assessment tool! Now available through February 28, 2015, download the tool and find out how your support center compares to the HDI Support Center Standard. Get the assessment today and evaluate the maturity level of your support center from the comfort of your home or office.  If you would like consulting services to assist you with your support center assessment, contact us at Optimal Connections, LLC by calling 949-305-3544, or send us an email to

>> Download the assessment