“Getting in Gear with the Service Catalog”

itSMF Los Angeles
The San Gabriel Valley’s
 January 2014 Dinner Meeting:

“Getting in Gear with the Service Catalog”
itSMF LIG LA Meeting – January 30th, 2014
Union Bank Business Office, Monterey Park, CA

Date: Thursday, January 30, 2014
Time:  6:00 PM – 8:30 PM
Location: Union Bank Business Offices, 1980 Saturn Street, Monterey Park, CA 91755

Cost: $20.00 non-members /Members are free
Dinner: Provided by our sponsor,  Service Now
Parking: Free
Dress: Business Casual

Registration: http://www.itsmfusa.org/events/Sessions.aspx?id=394576

SUMMARY:
A “real world” example of how an actionable Service Catalog can dramatically improve IT operational effectiveness and efficiency, customer satisfaction and accelerate the adoption of IT Service Management in a Company’s culture. It will walk through:

•       Current Challenges
•       An approach to the Service Catalog
•       Mapping out what you really do
•       An example of an actionable Service Catalog
•       Tracking progress
•       Integrations with other Company services
•       Before and After comparison

OUR SPEAKER:

Mr. Mark Galligan
He is a dedicated IT professional and I am passionate about improving IT operations and the services it offers. I have over 25 years of leadership, management and technology experience improving technology operations, IT services and customer satisfaction while reducing operating expense for Fortune 500 companies.

Contact: Ray Ybarra   email: Rtybarra6@gmail.com  mobile: 626.437.5259
When you arrive at the building, go to the reception area and reception will direct you to our meeting room.

SPONSOR:
ServiceNow is the enterprise IT Cloud Company. We transform IT by automating and managing IT service relationships across the global enterprise. Organizations deploy our service to create a single system of record for IT and automate manual tasks, standardize processes, and consolidate legacy systems. Using our extensible platform, our customers create custom applications and evolve the IT service model to service domains inside and outside the enterprise.  To learn more, visit: http://www.servicenow.com/

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