Archive for January, 2014

HDI Reading Room App Available on Your Mobile!

January 30, 2014

News from HDI about a new mobile app!

HDI has announced the launch of the HDI Reading Room, a new app that brings SupportWorldright to your smartphone, desktop, or tablet.

The first all-digital issue SupportWorld awaits! Inside, you’ll find articles on mobility, outsourcing, continuous improvement, desktop support, the Internet of Things, Windows 8, asset management, customer satisfaction, and leadership, as well as interviews, slideshows, and links to valuable resources.

You must be a member of the HDI community to use the app. Registration is complimentary—visit to create an account today! And be sure to subscribe to the HDI Industry Resources & Research list to ensure you receive notifications when new content is uploaded to the website and/or the app.

We’ll be adding more great content to the app in the coming months—look for the 2014 HDI Desktop Support Practices & Salary Report in April—and your feedbackwill help us make the app and our digital content the best they can be. Don’t be shy!

If you have any questions, please consult the FAQs or contact the award-winning HDI Customer Care Center at800.248.5667, 7:00 a.m. – 5:00 p.m. MDT, Monday through Friday.


“Getting in Gear with the Service Catalog”

January 17, 2014

itSMF Los Angeles
The San Gabriel Valley’s
 January 2014 Dinner Meeting:

“Getting in Gear with the Service Catalog”
itSMF LIG LA Meeting – January 30th, 2014
Union Bank Business Office, Monterey Park, CA

Date: Thursday, January 30, 2014
Time:  6:00 PM – 8:30 PM
Location: Union Bank Business Offices, 1980 Saturn Street, Monterey Park, CA 91755

Cost: $20.00 non-members /Members are free
Dinner: Provided by our sponsor,  Service Now
Parking: Free
Dress: Business Casual


A “real world” example of how an actionable Service Catalog can dramatically improve IT operational effectiveness and efficiency, customer satisfaction and accelerate the adoption of IT Service Management in a Company’s culture. It will walk through:

•       Current Challenges
•       An approach to the Service Catalog
•       Mapping out what you really do
•       An example of an actionable Service Catalog
•       Tracking progress
•       Integrations with other Company services
•       Before and After comparison


Mr. Mark Galligan
He is a dedicated IT professional and I am passionate about improving IT operations and the services it offers. I have over 25 years of leadership, management and technology experience improving technology operations, IT services and customer satisfaction while reducing operating expense for Fortune 500 companies.

Contact: Ray Ybarra   email:  mobile: 626.437.5259
When you arrive at the building, go to the reception area and reception will direct you to our meeting room.

ServiceNow is the enterprise IT Cloud Company. We transform IT by automating and managing IT service relationships across the global enterprise. Organizations deploy our service to create a single system of record for IT and automate manual tasks, standardize processes, and consolidate legacy systems. Using our extensible platform, our customers create custom applications and evolve the IT service model to service domains inside and outside the enterprise.  To learn more, visit:

Checkout the IT Whitepapers site

January 16, 2014

You may want to visit and book mark the IT Whitepaper web site now and then.  Here you can find all sorts of quality White Papers on all things IT and IT Service Management.


Top IT Trends to Watch in 2014…

January 9, 2014

IT Trends to Watch in 2014

Baseline featured an interesting article on the top IT trends to watch in 2014.  Thought you might want to check this out.  Here they are, plus a link…

  • The app-centric enterprise emerges
  • The shift from personal devices to personal clouds
  • Big data and analytics get real
  • The Internet of Things connects to business
  • Emerging standards in software defined everything
  • Enterprise social collaboration grows

Visit the link to the complete article in Baseline

Axelos launches new web site!

January 7, 2014

Axelos, the new organization that is managing ITIL, as well as a set of complementary best-practices, has launched a new web site.  Here is an extract from About Us, and a link to the new web site.

“AXELOS are a new joint venture company, created by the Cabinet Office on behalf of Her Majesty’s Government (HMG) in the United Kingdom and Capita plc to run the Best Management Practice portfolio, including the ITIL® and PRINCE2® professional standards. Our goal: to nurture best practice communities, both in the UK and on a truly worldwide scale, establishing an innovative and high quality, continuous learning and development destination that is co-designed by and co-created for those who use it.”

CEO Peter Hepworth spoke last week on launching the company 

Link to the new web site: