Archive for December, 2013

itSMF LA Meeting- Jan 9th!

December 11, 2013

Work Shop: Best Practices for Setting up

Configuration Management System

itSMF LIG LA Workshop – January 9th, 2014 

Union Bank Business Office, Monteey Park, CA

Date: Thursday, January 9, 2014

Time:  6:00 PM – 8:30 PM

Location: Union Bank Business Offices, 1980 Saturn Street, Monterey Park, CA 91755

Cost: $20.00 non-members /Members are free

Dinner: Provided by our sponsor;  HP Training & Education ITIL® / IT Service Management (ITSM)

Parking: Free

Dress: Business Casual

Contact: Ray Ybarra   email: Rtybarra6@gmail.com  mobile:626.437.5259

When you arrive at the building, go to the reception area and reception will direct you to our meeting room.

Registration: http://www.itsmfusa.org/events/Sessions.aspx?id=XXXXX

Best Practices for Setting up a Configuration Management System

A Configuration Management System (CMS) is an essential requirement for success as a service provider.  The CMS maintains key data about services and stores important relationship information about service components needed to successfully manage services.

Without a CMS, other ITSM processes will lack needed data and information about IT services and will be much less effective.  A well-defined CMS is essential for the success of all other ITIL processes.

This session will cover:

  • Important definitions within Configuration Management
  • Core activities of the Configuration Management process
  • Best practices for scoping and identifying Configuration Items (CIs)
  • Best practices for architecting a CMS
  • CMS examples
  • Basic hands-on exercise(s) for setting up a CMS

If you need help setting up a Configuration Management System, this session is for you.

OUR SPEAKER

Roc Paez

IT Service Management Consultant/Instructor,  Hewlett Packard

Roc Paez has worked in the IT industry for twenty-seven years, the last twenty with Hewlett Packard. He currently delivers all courses in the ITSM curriculum and consults with customers in their implementation of ITIL and ITSM concepts. Roc’s past experiences include system and network administration, service desk analyst, course development, and education account manager.