Archive for September, 2013

Upcoming HDI Courses to Build Your IT Team Skills!

September 3, 2013

Labor Day is a great time to recognize the people that are the heart of your support organization. With the last quarter of the year only a few weeks away, now is the perfect time to invest in your labor force!

Providing them with the chance to earn HDI certifications is a great way to both recognize your team members as support professionals and invest in people to improve services. HDI’s courses equip your team with the knowledge and practical skills they need to excel in their support organizations.

Enhanced customer service skills, better service management processes, and happier customers are just a few of the benefits you gain with HDI certification and training. The following are just a few of the courses coming to your area:

September 23-24 HDI Support Center Team Lead Seattle
September 25-27 Knowledge Management Foundations: KCSSMPrinciples Seattle
October 2-4 HDI Support Center Director Los Angeles
October 9-11 ITIL Foundation Denver
October 14-15 HDI Support Center Analyst Los Angeles
October 16-18 HDI Support Center Manager Los Angeles
October 20-21 HDI Support Center Analyst Vancouver

View the full course calendar online to find more courses near you.