HDI Certification Policy Change

A messaafe from Rick Joselin, Executive Director – Certification and Training, at HDI:

I want to inform you of a recent change to the HDI certification program and explain how it affects you personally.
Effective January 1, 2013, all new HDI supervisor- and management-level certifications will be valid for three years from the date the certification was earned. This specifically affects the following certifications:

  • HDI Support Center Director
  • HDI Support Center Manager
  • HDI Desktop Support Manager
  • HDI Support Center Team Lead

Under the new requirements, individuals who earn these credentials will be required to report sixty (60) hours of learning prior to the expiration date—an average of just twenty (20) hours per year. Doing so will extend the certification for another three years.
Individuals that earned these certifications prior to January 1, 2013, are not required to demonstrate continued learning, and are considered to be certified for life. After December 31, 2014, those certifications will be reported as pre-2013, so as to acknowledge the certification and the program under which it was earned. However, these individuals are encouraged to enroll in the HDI Continuing Certification program so that they can be recognized under the new program, and to provide evidence that they are staying current and active in an ever-changing industry.

Let me be clear: HDI certifications earned prior to January 1, 2013, will not expire, but they will be positioned differently within the industry. You will not lose the credentials you have earned. However, I do encourage you to stay current within the industry. By reporting forty (40) hours of continued learning prior to December 31, 2014, your current credential will be recognized under this new program.

More details are available online, should you need them. And, as always, your HDI account manager is available to answer any questions you have regarding continuing certification.


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