Archive for July, 2012

Paul, our Principal, Speaking at Upcoming itSMF LA Conference August 3rd!

July 17, 2012

Upcoming Events!

To register for these events, simply click the event link below.

Register Now!

6th Annual Excellence in Service Management

Presented by the Greater Los Angeles and San Diego Local Interest Groups

Time: August 3, 7a – 7:30p – Continental breakfast, lunch and reception will be provided

Location: The Irvine Hilton, 18800 MacArthur Blvd., Irvine, CA 92612

Cost: $25 itSMF members; $40 non-members


Jointly hosted by the Greater Los Angeles and the San Diego Local Interest Groups, this day long event features keynotes by industry luminaries, presentation tracks focused on hot industry tracks and formal workshops with techniques you can take back and implement within your organization.

As in past years, post conference training will be available to conference attendees. This year we will be offering two training classes, EXIN’s Cloud Computing Foundation and ISO27002. As in past years, conference attendance it mandatory to take advantage of the special training.


  • The IT Workforce of the Future – Barbara Gomolski – Gartner – Managing Vice President
  • Talking ITSM? – Careful you may get your mouth washed out with soap – David Mainville – CEO – CoFounder of Consulting-Portal
  • The CIO Agenda: Proactively Managing Business and Technology Change to Maximize Business Results – Pete McGarahan – CEO McGarahan & Associates
  • Jeff McKinley – ITSM Solution Specialist – Serena Software


  • 5 Steps, 120 Days, Service Excellence – Randy Steinberg – Migration Technologies
  • Casting Call! Are you the ONE we’re looking for? – Heather McSherry – Maryville Technologies


  • Defining the IT Services for the Business – Reginald Lo – Third Sky, Inc
  • Keys To Developing an Effective Reporting Framework – Paul Dooley – Optimal Connections, LLC
  • Actionable CSI: Take Your ITSM Process to the Next Level – Paul Solis – Cask, LLC
  • Maximizing Your IT Value with Well-Aligned Governance – Jason Brucker – Protiviti
  • Linking Your People With Your Process – Combining People Management and Process Management Best Practices – Bill Payne – Dell
  • Knowledge Communities, Gamification, and the Rise of Online Reputation Systems for IT and Beyond – Lawrence Eng – ServiceNow

Discounted Training | August 4, 2012 ($75 for members, $115 for non-members)

  • EXIN’s Cloud Computing Foundations
  • ISO 27002