Archive for May, 2012

10 Tips for More Effective Negotiation

May 28, 2012

Mastering the Art of Negotiation: 10 Rules For Getting What You Want How many times a day do you negotiate? If you define negotiation as “a transfer of trust”, as negotiation expert, Jack Kaine, does, you probably negotiate more frequently than you think. Jack recently spoke to a couple of my CEO Peer Advisory Boards, and here are some of his key insights.

Read the whole article:  http://cherylmcmillan.com/2012/05/02/negotiate/

Keys to an IT Best-Practice Reporting Framework

May 24, 2012

We have published a new White Paper on how to design, deploy, and maintain an effective IT Reporting Framework.  This is alluded to in the latest ITIL 2011 publications, as being crucial in order to make the most of the measurements and metrics you put in place.

As the old sayin goes, “it doesn’t matter how good you are if no one hears about it.”  An effective Reporting Framework can ensure that your customers hear about the value you deliver on a regular basis, users stay informed about how you are empowering them, and your IT support staff is equipped with quality knowledge that aids in better decision-making.

Get the FREE White Paper now!