Listen To Your Customers Regularly!

With all the emphasis on process and technology these days, its sometimes easy to forget that we serve customers.  The article below makes the point that every service provider needs to make sure the have routine processes in place to talk to customers, and get feedback, on a regular basis.

After all, you may think you’re doing a great job, but if your custoemrs think otherwise, well, are you?  Fact is, you’re not.  The level of quality you achieve with respect to servied delivery is in the mind of your customer, and along with all the other objective measurements and reporting you do, there is no substitute for talking with customers and getting their feedback on a regular basis. 

Link to article:  http://www.connectitnews.com/usa/story.cfm?item=4118

.. Paul

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