Archive for February, 2010

List of ITIL V3 Complimentary Guidance

February 26, 2010

Thanks to Greg Hines, here is a list of the ITIL V3 Complimentary Guidance available …

The Official Introduction to ITIL Service Lifecycle (ISBN 9780113310616)
Passing Your ITIL Foundation Exam Book  2nd Ed. (ISBN 9780113312061)
Passing Your ITIL Intermediate Exams (ISBN 9780113310999)
Building a (ITIL based) Service Management Department (ISBN 9780113310968)
ITIL V3 Guide to Software Asset Management (ISBN 9780113311064)
ITIL Small-scale Implementation (ISBN 9780113310784)
ITIL Lite: A Road Map to Full or Partial ITIL Implementation (ISBN 9780113312122)
Delivering ITIL Services Using ITIL, Prince2, and DSDM (ISBN 9780113310975)




February 26, 2010

Welcome to our new Blog at  This is where we will be posting ona a regular basis…

> Links to timely and interesting articles on IT, support center or service desk best-practices

> Commentary on current industry events

> News about current developments in tools, technology, and IT/support center best-practices.

We welcome your comments!

Paul M. Dooley
IT Service Manager and ITIL V3 Expert
Optimal Connections, LLC