The Top 10 IT Skills That Are Being Outmoded!

January 27, 2012

1. Email

How one communicates in the office is changing as the commonly accepted business communications models have evolved. The use of email as a form of corporate communication will diminish, perhaps quicker than it rose in use.  Webbased communicat9ons are taking its place.

2. Computer Hardware Support

There was a time when user support meant fixing a desktop or assisting with an operating system problem or application issue. The environment has changed; now computer and application support is not so straight forward. The rise of tablets and the cloud will make many hardware-based skills outdated. Virtualization will have a dramatic impact as corporations can consolidate several server roles onto a single server.

The increased popularity and use of tablets will also have a negative impact on hardware support personnel.  There is little to no hardware support for these devices. Gone are the days when we repaired our own computer systems. At most, we replace components, and that is about it.

3. COBOL

COBOL is one of the oldest programming languages, having been around for 50 years. In fact, a select group of IT pros may have had the opportunity to start and finish their careers having worked with just one language – a rare feat indeed! Though the demise of COBOL has been proclaimed for 20 years, it still remains in use in some corporations.  As new applications are written in other languages, the programs that were written in COBOL and the people who support these older apps will find themselves needing a new skill set.

4. Adobe Flash Mobile

Adobe announced in November 2011 that they will not continue development of Flash Mobile and that Flash Player 11.1 would be the last version for mobile devices. For developers, this means that, much like the demise of Silverlight, it is time to migrate to HTML 5

5. Windows 2000 and before

If the operating system in question is almost old enough to go to a PG13 movie without an adult, it might be time to upgrade. This holds true for those who support these older systems. You cannot continue to promote yourself as an NT4 guru (or for that matter, Novell – seen a Master CNE lately?). There is a large learning curve from Windows 2000 to Windows Server 2008 R2. If you have not begun the process, you had better start soon.

6. Traditional Telephony

The telephony world has gone through tremendous changes. For decades, we were used to having a phone on our desk, and sometimes more than one! The people who supported these PBX systems were in demand. Are PBX systems going the way of Betamax? They will be replaced as new technologies provide for more than just a phone on a desk.

The underlying principles of telephony haven’t changed; rather, it is how the systems are implemented. Users are mobile, the traditional office environment has changed, and users are now accustomed to communicating while on the road, in an airport, on a train, or at home. Microsoft’s Lync Server 2010 is changing how we look at presence, voice, IM, and conferencing. The days of having a physical phone and the techs to support them are numbered. The PSTN (public switched telephone network or, as some refer to it, POTS – plain old telephone service) networks will gradually be replaced. There are an increasing number of people and even families, who do not have a landline – they use their cell phones instead.

7. Networking

The networking world is changing to meet the challenges of new technologies and requirements. This also means that once commonly used network skills are on their way out as well. One example is subnetting with IPv4. Can you look at an IP address with a /21 notation and determine the number of subnets and addresses for each one? (32 Subnets, 2048 addresses.) IPv6 will make this once-vaunted skill obsolete – once IPv6 is adopted (much like the paperless office – it is “coming soon”), knowing how to subnet will be a dead and gone skill. Even now, many network administrators don’t know how to subnet.

8. Silverlight

While not dead yet, it seems as if Silverlight 5 is possibly the last version released by Microsoft. Support will continue for some years, but there won’t be a Silverlight 6. All of you developers out there need to start ramping up with HTML 5.

9. Software and Network support

Remember when you called tech support and someone came around to help, or when you had a desktop computer that ran all of your software instead. The introduction of Virtual Desktop Infrastructure (VDI) will have an enormous impact on desktop support. Now updates to software can be centrally applied, support can be managed by fewer personnel, and older equipment will be retained longer – but, again, with fewer personnel. Wireless is also having an impact on network support. There will be fewer cabling requirements for entire offices.

10. ColdFusion

Users of ColdFusion used to rave about how easy this Web programming language was to use and quickly you could start using it. That may have been true, but it is hard for it compete with so many newer, easier and more advanced products. ColdFusion was originally released in 1995 Today, it is superseded by Microsoft .NET, Java, PHP, and Ruby on Rails, to name but a few. Web developers basing their careers on this language should start looking at modernizing their skill set.

Get the Whole story:  Click here for the complete Global Knowledge article!

 

The IT Learning Connection – Open for Business!

January 25, 2012

Optimal Connections is proud to announce that we have just gone live with a new web site featuring a set of online training services.  The site is entitled “The IT Learning Connection“, with the URL entitled www.itlearningconnection.com.

The site is now featuring online, self-paced IT best-practice training courses, at extremely reasonable prices, in the areas of …

  • ITIL awareness training
  • ITIL Foundation certification training
  • Cloud computng awareness
  • Cloud Essentials certification training
  • Virtualization awareness
  • Virtualization Essentials certification training
  • ISO 20000 training

If you are a busy IT manager, excutive, or practitioner, check out our convenience, online courses.  The content is suplied by ITPreneurs, a leading industry content provider.  And we package with all of our courses expert guidance, plus a package of helpful, practical templates.

Enroll now!  To learn more, please visit  the learning portal at www.itlearningconnection.com

itSMF OC – Sept 8 Meeting

September 1, 2011

Orange County LIG Meeting – September 8, 2011

Join us in Orange County for our next meeting: 
“5 Traits of the Quantum IT Organization and What It Means to the Future of Service Management”
presented by 
Charles Araujo, President and Managing Consultant of CastlePointe.

IT is Dead: the Rise of the Quantum Age and the 5 Traits of the Quantum IT Organization

This high-level “vision” presentation discusses why the IT organization of the past is dead, what this means to the future of IT and the 5 traits of the future Quantum IT organization. Targeted at IT professionals, this presentation discusses the five key skills that will be required during the Quantum Age of IT and what IT professionals can do now to prepare for this future.  The presentation mixes “vision” with pragmatism to describe what the strategic service desk of the future will look like and what service desk leaders and professionals must do now to be a part of it.

Date:       Thursday, Sept 8, 2011
Time:       6:00 – 9:00 pm
Where:    Orange County Sanitation District, 10844 Ellis Ave. Fountain Valley, CA 92708 
Directions:  http://www.ocsd.com/about/general_information/directions.asp 

Register Now:  http://gla.itsmfusa.org/?q=acgicalendar/event/view/1830

ITIL 2011 Update Announced!

August 11, 2011

The new version of ITIL is here!  The ITIL 2011 Update is out and the updated books are available for ordering.  The purpose of the ITIL update for 2011 is to clarify points across the volumes, deliver better consistency, and to improve some areas of content – specifically, the Service Strategy book.  Check our Resources page for downloads on the upate – a Summary, FAQs, and more!

.. Paul

itSMF GLA Meeting – Orange County

June 13, 2011

Greater Los Angeles Local Interest Group Meeting – Orange County

Real World Answers to Change Management Issues – Workshop

June 30, 2011, 6:00 – 8:30 pm
Location:  Automobile Club of Southern California Administrative Offices
in Costa Mesa

Hello Orange County LIG,

Our next OC GLA-LIG meeting will be Thursday, June 30th, at the Automobile Club of Southern California (ACSC) Administrative offices in Costa Mesa.  I am excited to let you know this will NOT be your typical LIG meeting.  At most LIG meetings, there is a speaker who shares some theory about an ITIL area, and as members we sit and listen.  Not at this meeting.  This meeting will be a working workshop in which fellow members will candidly present current ITIL-related challenges, and we will be asked as a collective LIG organization to help address the problems and provide recommendations – a no-nonsense, hands-on meeting which deals with real-world issues!

Tony Van Son, Senior Data Center Manager at ACSC, and John Patino, Change Manager at ACSC, have agreed to share some of the current real world issues they are  facing in the implementation of Change management, and as LIG members we will be asked to assist with ITIL-based recommendations.  LIG members helping LIG members!

The location for the meeting will be:     

Automobile Club of Southern California Administrative Offices
3333 Fairview Road
Costa Mesa   CA   92626
6:00 – 8:30 (dinner to be served at 6:00 pm)
Dinner/Meeting Sponsor:  Serena Software

Register at: Orange County Meeting 

Please contact Roc Paez at (714) 404-9786 if you have any questions.

.. Paul

10 Tips for Women – More Effective Body Language

June 1, 2011

Here is an interesting article on how woemn can avoid a lot of common mistakes with respect to body lange, and be more effective in the process…

http://www.connectitnews.com/usa/story.cfm?item=4892

Top 15 Paying IT Certifications

April 19, 2011

by Randy Muller, Global Knowledge Instructor, MCT, MCSE, MCSA, MCDST

When most individuals hear the word “Certification”, dollar signs immediately begin dancing in their heads. While some certifications do command a higher salary, this is not true for all. With the recent completion of our annual IT Skills and Salary report, I thought it would be a great time to look at some of the more popular certifications – and their associated pay.

NOTE: The ranking below are based on certifications that received the minimum number of responses required to derive a salary figure that is statically accurate. There are certifications that pay more that are not represented due to their exclusive nature. These include CCIE: Cisco Certified Internetworking Expert and VCDX: VMware Certified Design Expert, for example.

Also note that ITIL Expert is #2 on the list, and ITIL Foundation is #7 on the list!

1. CCDP: Cisco Certified Design Professional ($107,878)
There are two tracks at the Associate and Professional levels – Designing and Networking. The Cisco Certified Design Professional (CCDP) certification demonstrates that the individual who has passed the required exams possesses advanced knowledge of Cisco network design concepts and principles. The CCDP certified individual can discuss, design, and create advanced networks. With the CCDP certification, you can plan addressing and routing schemes, security, network management, data center, and IP multicast complex multi-layered enterprise architectures that include virtual private networking and wireless domains. The CCDP curriculum includes building scalable internetworks, building multilayer switched networks, and designing network service architecture1.

2. ITIL Expert Certification ($107,092)
What is this ITIL that we hear so much about? The Information Technology Infrastructure Library (ITILv3) is a foundational process that provides for quality IT Service Management. The success of ITIL is through the use of documented and proven processes that cover the entire Service Lifecycle.

The ITIL Expert level is the third of four levels. The ITIL Expert level certification is aimed at those individuals who are interested in demonstrating a superior level of knowledge of ITIL Version 3 (V3) in its entirety. Once you have achieved ITIL Expert level you will also satisfy the pre-requisite entry criteria for the ITIL Master Level; the highest level of certification within the ITIL V3 scheme, though the Master level is still under development

3. PMP: Project Management Professional ($103,570)
The Project Management Institute’s (PMI) Project Management Professional (PMP) credential is recognized as the most important certification for project managers, is globally recognized and in heavy demand. The Project Management Professional credential demonstrates that you not only have the experience but also the education to successfully lead and direct projects. The PMP credential is for experienced project management professionals as the qualifications and testing for this certification are rigorous as well as the required continuing education requirements. All of these factors ensure that the PMP credential is widely respected. The PMP experience and exam requirements focus on five process groups: Initiating, Planning, Executing, Controlling, & Closing

4. CISSP: Certified Information Systems Security Professional ($100,735)
The Certified Information Systems Security Professional (CISSP) credential is for security managers and professionals who develop policies and procedures in information security. The CISSP certification has become the gold standard in information security certifications and education. Earning and maintaining a CISSP certification is required for many governmental, military and civilian security positions. The CISSP was the first credential in the field of information security, accredited by the ANSI (American National Standards Institute) to ISO (International Organization for Standardization) Standard 17024:2003. Earning your CISSP certification is not only an objective measure of excellence, but is a globally recognized standard of achievement.

5. CCDA: Cisco Certified Design Associate ($97,995)
The Cisco Certified Design Associate (CCDA) demonstrates that the individual who has passed the required exams has the requisite knowledge, experience and understanding required to design a Cisco converged network. A CCDA certified individual has the skills to design a routed and switched network infrastructure and services involving LAN, WAN, and broadband access for businesses and organizations.

6. CCNP: Cisco Certified Network Professional ($97,296)
There are two tracks available at the Associate and Professional levels – Designing and Networking. The Cisco Certified Network Professional (CCNP) demonstrates that you have the ability to plan, implement, verify and troubleshoot local and wide-area enterprise networks. A CCNP certified individual is expected to work collaboratively with other Cisco specialists on advanced security, voice, wireless and video solutions.

7. ITIL v2 Foundation & ITIL v3 Foundation ($96,128 & $93,250)
What is this ITIL that we hear so much about? The Information Technology Infrastructure Library (TIL) is a foundational process that provides for quality IT Service Management. The success of ITIL is through the use of documented and proven processes that cover the entire IT Service Lifecycle. ITIL v3 is the current version of this widely adopted best practices framework for IT management The ITIL Foundation certification is the first of four levels in ITIL and offers those who are certified a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices

8. CCNA: Voice ($92,837)
There are two tracks at the Associate and Professional levels – Designing and Networking. The Cisco Certified Network Associate Voice (CCNA Voice) demonstrates that an individual possess the required associate-level knowledge and skills to administer a voice network and validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.

9. AIS: HP Storage Works ($91,158)
An HP Accredited Integration Specialist (AIS) is able to design, support and integrate business-class solutions (potentially including platform, operating system, software, storage, network and option components) to solve the business requirements of a customer. The AIS: Storage Works certification validates that you, as an HP technical professional, are fully able to prepare an HP Storage Works solution for a customer and can perform all aspects of installation and startup service

10. AIS: HP ProLiant ML/DL/SL Servers ($87,332)
An HP Accredited Integration Specialist (AIS) is able to design, support and integrate business-class solutions (potentially including platform, operating system, software, storage, network and optional components) to solve the business requirements of a customer. A certified HP technician will be able to fully prepare a ProLiant expandable tower (ML), rack mount (DL) or scalable (SL) server. The certified HP technician is able to perform all aspects of installation and startup tasks, including hardware configuration, operating system installation, HP driver installation, and full management instrumentation and place these systems into either a test environment or into production, or be ready for the customer to install his applications.

11. VCP: VMware Certified Professional ($87,151)
Virtualization and those who are knowledgeable on virtualization products are in heavy demand. VMware is one of the leading vendors of virtualization products and earning a VMware certification is the first step toward gaining industry recognized expertise in virtual infrastructure and the industry recognition that goes along with it. The VMware Certified Professional (VCP) demonstrates that you have the skillset to successfully install, manage and deploy VMware vSphere 4.

12. CompTIA Project+ ($87,057)
The CompTIA Project+ certification (as is true for most CompTIA certifications) is an international, vendor-neutral certification that covers the entire project life cycle from initiation and planning through execution, acceptance, support and closure.

The Project+ certification covers the business and technical project management skills needed to successfully manage business projects. A Project+ certified Project Manager has the demonstrated required skills necessary to complete projects in a timely manner and within budget as well as emphasizing achieving buy-in from stakeholders and maintaining proper scheduling. The Project+ certification can be earned in a reasonable period of time and with less expense than other project management certifications. There are several advantages in earning a Project+ certification: you do not have any prerequisite, you do not have to submit an application and nor do you have any continuing education requirements..

13. APS: HP Blade System Solutions ($86,554)
The Accredited Platform Specialist (APS) – HP Blade System Solutions certification is a hardware support certification designed for HP field repair engineers. This certification validates the skills required by Field engineers who need to perform basic troubleshooting, repair, installation, configuration, and verification of the proper operation of HP Blade System products. Those earning this certification are mainly service technicians who work for HP or HP channel partners

14. CEH: Certified Ethical Hacker ($86,053)
A Certified Ethical Hacker (CEH) is a skilled security professional who understands the weaknesses and vulnerabilities in target systems and knows how to use this knowledge and specific tools as if he were a malicious hacker. Individuals who have earned the CEH certification from EC-council may fulfill job roles such as security officers, auditors, security professionals, site administrators or anyone who is concerned about the integrity of the network infrastructure. An Ethical Hacker is an individual who is usually employed or contracted by an organization and who can be trusted to ethically penetrate corporate networks and/or computer systems using the same methods and tools as a hacker. The key point is that an Ethical Hacker has written authorization to probe and possibly penetrate the target network.

15. MCDBA: Microsoft Certified Database Administrator ($84,683)
The roles and responsibilities of a database administrator are quite varied and as a consequence, so is the skill set required. Access to information (both speed and accuracy) is critical to corporations and as a result, corporations are dependent on their databases. The Microsoft Certified Database Administrator (MCDBA) certification validates the unique skillset required to succeed in a variety of job roles, such as database administrator, database analyst, and database developer on SQL Server 2000. A MCDBA will most likely have knowledge of Visual Basic or other scripting languages, C/C++, Java and other programming languages. A DBA must also have knowledge of the relational database language used for their database (Oracle’s PL/SQL, Microsoft’s T-SQL). For individuals who administer, develop, or analyze Microsoft SQL Server 2005 or SQL Server 2008 databases, Microsoft offers Microsoft Certified Technology Specialist (MCTS) and Microsoft Certified IT Professional (MCITP) certification paths.

Link to GK post:   http://www.globalknowledge.com/articles/generic.asp?pageid=2926&country=United+States

Joint LA-OC itSMF Meeting – April 7

March 31, 2011

The GLA-LIG is pleased to announce our joint LA / OC area meeting. OC-LA ITSMF Joint Meeting

This is a One-Two punch to Jump Start Your ITSM Career Two speakers will provide valuable information, trends, tips and tricks to get you started, back on track or propel you in your career success. The evening will start with ITSM / ITIL – (WIIFM?)  What’s In It For Me? and move to an interactive workshop to assist you with Managing Your Career!

 “Keeping the Momentum Going: The Latest on ITSMF/ITIL Training & Certification” – Paul Dooley

Paul will present the latest updates on itSMF and ITIL education, as well as various types of ITSM industry certifications available.  Paul will also discuss the latest IT Service Management business and technology trends and their impact on training and certification, including the need to reduce costs while preserving quality, impact of cloud computing and virtualization, social collaboration tools, and mobile technology.  

Paul Dooley is an IT Service Manager & ITIL V3 Expert and current itSMF GLA-LIG Education Chair. 

“Competing For Your Future: Job Tips for the Next Generation” – Robin Borough

This interactive discussion Robin will step us through ways to accelerate your position & profession in today’s economy and help answer hard-hitting questions for your career success. Highlights from this session include:

  • How to Beat the Competition to Your Next Opportunity 
  • Just like ITIL – Manage and Accelerate your Career with Strategy, Design, Transition, Operations and CSI! 
  • Learn to Effectively Market & Brand your Skills and Expertise 
  • Develop Systematic & Reliable Social Media strategies 
  • Learn how to become a “Human Magnet” 

Robin Borough is President of Omnikron Systems Inc. with 20+ years guiding 1000’s of professionals in career advancement even through economic downturns, market fluctuations, mergers, acquisitions and outsourcing!

Date & Time:  April 7, 2011.  6-8:30  PM

Location:  Mimi’s Cafe
12727 Towne Center Drive
Cerritos, CA  90703

Admission:  $5 itSMF members, $10 non-Members

Register at:  http://www.itsmfusa.org/investing-your-own-future

See you there!

Top Ten Areas of Expertise

March 22, 2011

Quite a few IT pros out there apparently want to increase their visibility (and paychecks). One way to do this is by specializing. The burning question is what area to specialize in. What skills are the easiest to master and/or which ones will deliver the most bang for the buck? This article uncovers some of the IT specialties that are likely to be in demand in the near future:

1.  Cloud computing
2. Virtualization
3. Mobile Computing
4. Apps
5. Security & Compliance
6. IPV4
7. Business Intelligence
8. Social Networking
9. Public Sector Computing
10. Health Industry

Link to full article at Global Knowledge:  http://www.globalknowledge.com/articles/generic.asp?pageid=2917&country=United+States

New Focus Book – “Transforming Your Resources”

February 26, 2011

Feb 26, 2011 – Colorado Springs, CO.  HDI has published a Focus Book authored by our principal Paul M. Dooley.  The book is being sent out to all 7, 500 members of HDI around the world, to update them on the latest best practices regarding the development of their most valuable resource – people.  Entitled Transforming Your People Resources:  A Continual Learning Approach“, the book provides a plan for designing, deploying and maintaining a “continual learning environment” within your Support Center. 

For more information on the booklet, or to order a copy, please visit HDI’s main web site at http://www.thinkhdi.com/resources/publications/FocusBookSeries.aspx


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